Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer a 45-day return policy for most items. Products must be in their original, unworn condition with the tags attached. You can return items via mail or at any local Foot Locker store location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I know if a shoe will fit me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for performance sneakers and checking specific brand notes for 'true to size' fitment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.
What is the FLX Rewards program?
FLX Rewards is our free loyalty program that allows you to earn points on every purchase, get free shipping with no minimum spend, and gain access to exclusive sneaker launches and events.